Privacy Policy

 

Last updated: 22/09/26

 

 

1. About this Privacy Policy

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This Privacy Policy explains how LS Therapies collects, uses, stores and protects personal information when you visit our website, contact us, or submit an enquiry through our website.

We respect your privacy and are committed to handling your personal information fairly, lawfully and transparently.

For the purposes of applicable UK data protection legislation, LS Therapies is the data controller responsible for the personal information described in this Privacy Policy.

If you have any questions about this Privacy Policy or how we handle your personal information, please email: lstherapies@outlook.com

 

 

2. What personal information we collect

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We may collect personal information that you voluntarily provide to us when you contact us or use our website. This may include: your name, email address, telephone number, details contained within your enquiry, information about your requirements, and any other information you choose to provide to us.

We may also collect limited technical information when you visit our website, such as information relating to your browser, device and interaction with the website. This may include information collected through cookies or similar technologies.

 

 

3. How we collect your information

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We may collect information when you complete and submit our website enquiry form, contact us by email or telephone, communicate with us through our website, and otherwise provide information to us in the course of an enquiry or business relationship.

We will only collect information that is reasonably necessary for the relevant purpose.

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4. How we use your personal information

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We may use your personal information to respond to enquiries, contact you about an enquiry you have submitted, provide information about our services, discuss your requirements, provide services where you subsequently enter into an agreement with us, maintain appropriate business records, operate and maintain our website, protect the security of our website and systems, and comply with legal and regulatory obligations.

We will not use your personal information for unrelated purposes without an appropriate lawful basis.

 

 

5. Our lawful basis for using your information

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UK data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on one or more of the following lawful bases:

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Legitimate interests

We may process personal information where this is necessary for our legitimate interests in operating our business, responding to enquiries, communicating with prospective clients and managing our business relationships, provided that those interests are not overridden by your rights and freedoms.

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Contract or steps before entering into a contract

Where you contact us about our services, we may process your information where this is necessary to take steps at your request before entering into a contract, or where processing is necessary to perform a contract with you.

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Legal obligation

We may process personal information where necessary to comply with a legal or regulatory obligation.

 

Consent

Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

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6. Information submitted through our enquiry form

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When you submit an enquiry through our website, the information you provide will be used to understand and respond to your enquiry.

Depending on the nature of your enquiry, we may use the information to: respond to your questions and provide information about our services. Discuss your requirements and arrange further communication. And take further steps towards providing our service to you.

Please do not submit sensitive personal information through the enquiry form.

 

 

7. Who we share your information with

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We do not sell your personal information.

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We may share personal information with trusted third-party service providers where this is necessary to operate our website or provide our services.

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These may include:

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• Wix, which provides our website platform and hosting services

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• Email and communication providers

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• Website security and technical service providers

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Where third parties process personal information on our behalf, we will take reasonable steps to ensure that appropriate data protection arrangements are in place.

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We may also disclose personal information where required by law, regulation, court order or other lawful authority.

 

 

8. International transfers

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Some of the service providers we use may process personal information outside the United Kingdom.

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Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place where required by applicable data protection law.

 

 

9. How long we keep your information

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We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

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• Therapy records (adult clients): 7 years after our last session, in line with the Limitation Act 1980 and standard professional indemnity insurance requirements

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• Therapy records (clients under 18 at time of therapy): until the client reaches the age of 25

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• Financial records: 6 years (this is a legal requirement set by HMRC)

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• Website enquiries (from people who do not become clients): 12 months

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After the applicable retention period, all records are securely destroyed. Paper records are shredded. Electronic records are permanently deleted.

 

 

10. How we protect your information

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We take reasonable technical and organisational measures to protect personal information against:

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• Unauthorised access

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• Unauthorised disclosure

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• Accidental loss

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• Unauthorised alteration

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• Destruction or damage

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However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

 

 

 

11. Your data protection rights

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Under UK data protection law, you may have the following rights, depending on the circumstances:

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• Right of access - you can request a copy of the personal information we hold about you.

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• Right to rectification - you can ask us to correct inaccurate or incomplete information.

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• Right to erasure - you can ask us to delete personal information in certain circumstances.

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• Right to restrict processing - you can ask us to restrict how we use your information in certain circumstances.

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• Right to object - you can object to certain types of processing, including processing based on legitimate interests.

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• Right to data portability - in certain circumstances, you may request your personal information in a structured, commonly used and machine-readable format.

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• Right to withdraw consent - where we rely on consent, you can withdraw it at any time.

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These rights are subject to certain legal conditions and exemptions.

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If you wish to exercise any of your rights, please contact us using the email provided above.

We will normally respond to a valid request within one month, although this may be extended where permitted by law for particularly complex requests.

 

 

12. Complaints

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If you have a concern about how we have handled your personal information, please contact us in the first instance so that we can try to resolve the matter: lstherapies@outlook.com

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If you are not satisfied with my response, you have the right to escalate your complaint to the Information Commissioner's Office (ICO):

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• Website: ico.org.uk

• Telephone: 0303 123 1113

• Post: ICO, Wycliffe House, Water Lane, Wilmslow, SK9 5AF

 

 

13. Cookies and similar technologies

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Our website uses cookies and similar technologies.

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Some cookies are necessary for the website to function correctly, maintain security and provide features you have requested.

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We may also use optional cookies or similar technologies, such as analytics technologies, in the future.

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Where consent is required by law, we will obtain your consent before using non-essential cookies or similar technologies.

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You can manage your preferences through our cookie consent banner and settings.

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For more information, please see our Cookie Policy.

 

 

14. Third-party websites

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Our website may contain links to third-party websites.

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We are not responsible for the privacy practices, content or security of websites operated by third parties.

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We recommend reviewing the privacy information of any third-party website you visit.

 

15. Children's privacy

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Our website is not specifically directed at children, and we do not knowingly collect personal information from children through our enquiry form.

 

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16. Changes to this Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal requirements.

 

Minor updates (such as correcting typographical errors or updating contact details) may be made without individual notification. 

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The latest version will always be available on this page, with the date of the most recent update shown at the top.

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