Cookie Policy
Version 1
Last updated: 22/09/26
1. What are cookies
Cookies are small text files that websites place on your device when you visit them.
They help websites work properly and remember your preferences.
Cookies can also provide website owners with information about how visitors use their site.
2. Cookies we currently use
Essential Cookies
These cookies are necessary for the website to function correctly. They enable basic features such as page navigation, access to secure areas, and remembering your preferences during a browsing session. These components are currently classified as essential by our cookie consent system.
Statistical and Analytics Cookies
We do not currently use analytics or statistical cookies on this website.
Advertising and Tracking Cookies
We do not use advertising or tracking cookies on this website.
3. Types of cookies we may use
The cookies and similar technologies used by our Website may change over time.
For example, we may introduce new website features, analytics services, security tools, booking systems, embedded content or other functionality.
When we introduce new technologies:
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we will assess their purpose and whether consent is required;
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we will update our cookie consent mechanism where appropriate;
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we will provide appropriate information about the technologies being used; and
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where consent is legally required, we will obtain consent before activating the relevant technology.
Our cookie consent mechanism may therefore contain more detailed and up-to-date information about individual cookies and services than is listed in this general Cookie Policy.
Depending on the services and functionality used by the Website, we may use the following categories of cookies or similar technologies:
Strictly necessary cookies
These technologies are required for the Website to operate correctly and securely.
They may support functions such as website navigation, security, accessibility, session management, cookie preferences and other essential website functionality.
Where an applicable legal exemption applies, these technologies may be used without obtaining consent.
Functional cookies
Functional cookies may be used to provide additional features or to remember choices and preferences made when using the Website.
Where consent is required, these cookies will only be used after you have provided the appropriate consent.
Analytics cookies
We may use analytics cookies or similar technologies in the future to help us understand how visitors use our Website.
For example, analytics technologies may help us understand:
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which pages are visited;
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how visitors navigate around the Website;
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how the Website performs;
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which areas of the Website are useful to visitors; and
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whether there are technical problems with the Website.
Where consent is legally required, analytics cookies will only be activated after you have given consent.
Security and performance technologies
We may use cookies or similar technologies to help protect the Website from malicious activity, spam or abuse and to monitor or improve website performance.
The legal basis for using a particular technology will depend on its purpose and whether an applicable exemption from consent applies.
Marketing and advertising cookies
We may use marketing or advertising cookies or similar technologies in the future to measure marketing activity, understand the effectiveness of advertising or provide relevant advertising.
Where consent is legally required, these technologies will only be used after you have provided consent.
We do not currently use the Website to provide targeted advertising based on your counselling enquiries or counselling-related information.
Other third-party technologies
We may also introduce third-party services in the future to provide additional website functionality, such as embedded content, appointment or booking functionality, maps, videos, forms or other features.
Depending on how these services operate, they may place cookies or use similar technologies.
Where appropriate, these technologies will be identified through our cookie consent system and consent will be obtained where required.
4. Cookie consent
We use Usercentrics to help manage cookies and similar technologies and to record and manage your preferences.
When you first visit our Website, you will be presented with a cookie banner; you can choose whether to accept or reject non-essential cookies.
You are not required to accept non-essential cookies in order to browse the Website.
Where applicable, you can change or withdraw your consent at any time through the cookie settings available on the Website.
Your consent choices will be respected in accordance with applicable data protection and privacy legislation.
5. Wix
Our Website is built using Wix.
Wix may use cookies and similar technologies necessary to provide, maintain, secure and operate the Website and its functionality.
The specific technologies used by Wix may change as the Wix platform and our Website develop.
6. Online Enquiry Forms
Our Website currently uses enquiry forms to allow visitors to send initial enquiries.
If you use the online form facility, information that you provide may be processed so that we can respond to your enquiry.
Please do not send confidential counselling information when filling out the online enquiry forms.
As a counselling service, we recognise that information about your mental health, personal circumstances and counselling needs may be particularly sensitive.
Please do not use the online forms to provide detailed information about your mental health, diagnosis, treatment, trauma, personal circumstances or other sensitive information.
If you wish to make an enquiry about counselling, please provide only the minimum information necessary for us to respond.
7. Your privacy
Where cookies or similar technologies involve the processing of personal information, that processing will also be subject to applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018, where applicable.
Our Privacy Policy explains how we collect, use, store and protect personal information.
As a counselling service, we take the confidentiality and security of personal information particularly seriously.
8. Managing cookies through your browser
You can also manage cookies through your internet browser.
Most browsers allow you to view, delete or block cookies and similar technologies. You may also be able to configure your browser to notify you when cookies are being placed on your device.
Please be aware that blocking essential cookies may affect the functionality of the Website.
9. Third-party services
Where our Website uses third-party services, those providers may use cookies or similar technologies in connection with the services they provide.
Third-party services such as Usercentrics and Wix may include, for example, analytics, embedded content, security, booking, payment, communication, social media or other website functionality.
Where appropriate, information about these technologies will be provided through our cookie consent mechanism.
Third-party providers may also have their own privacy policies and terms, which we recommend reviewing where relevant.
10. Contact us
If you have any questions about this Cookie Policy or our use of cookies, please contact:
11. Changes to this Cookie Policy
We may update this Cookie Policy from time to time to reflect changes to the cookies and similar technologies used on our Website, changes to our services, or changes in legal and regulatory requirements.
The date at the beginning of this policy indicates when it was last updated.
